442 Millen Road, Unit 6, Stoney Creek ON L8E 6H2
905.662.7333

DOWNLOAD OUR REMOTE SUPPORT UTILITY

NOTE
Before starting a remote session you MUST arrange an appointment with PCTECHS

GET ASSISTANCE NOW!

N

eed assistance right away? Get the PCTechs remote support utility. Remote Support is the quickest way we can help you with your computer or laptop. Our remote connection is a licensed software that we used to connect to your computer in order for us to work on it as if we are sitting right in front of it. This allows our customers to get immediate help from our technical team on an urgent basis. We would only visit you or you would only bring your machines to our place if for some reason that we are unable to fix it remotely and we need to be physically present in front of your computer. For you convenience we have provided the Remote Support button on the top right corning of website that is visible on each page.

MORE ABOUT REMOTE HELP

N

eed a solution to a simple problem right away? If your computer is still connected to the Internet, a visit in person might not be necessary. For issues like correcting an email setting, addressing an error message, or troubleshooting a problem, a remote session is ideal. It allows PC Techs direct access to your computer without the delay or expense of travelling on-site.

How does remote support work?

Remote support uses a simple program to allow PCTechs professionals access to your computer. In a remote session, a PCTechs support technician can control your mouse and keyboard and see what is on your screen, it’s like they are sitting in front of your computer with you.

What do I have to do to start a remote Support session?

The first step is to arrange a time with PCTechs for the remote support session. Then, at the arranged time, simply click on the link above to initiate a remote support session. A tech will walk you through the process over the phone.

Are there any security concerns with the remote support utility?

No. The remote support tool is a stand-alone executable that doesn’t get installed on your computer. When the remote support session is complete the tool automatically is deleted from your system.

Can PCTechs access my computer without my knowledge using the remote support tool?

No. Access is granted on a temporary basis only when you initiate the support session from your end. The support session can be terminated from your end at any time.